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Customer Service

One of our Principles & Beliefs is Service. We aim to treat everyone well and have a positive impact on everyone we meet. If you have comments, we would love to hear from you. If you have questions, we are happy to try to answer them. We threw together a list of more commonly asked questions in order to give you answers faster. Whether you are curious about our offerings, hours, or something else—keep reading for answers.

Do you have a service guarantee?

Not really—but how about this: Great service is the most important thing we do.  If you ever feel like we let you down, send us a note and we'll make it right—easy as that.

Where are you located?

Check out our Locations to find the store closest to you.

What are your hours?

Check out our Locations to see your store’s hours.

What type of payment do you accept?

All credit cards, cash, coins, and Protein Bar gift cards. Sorry no checks, money orders, or bartering.

Do you sell gift cards?

Yep—anything from $5 to $1 million. Gift cards are available for purchase at all locations (redeem in-store only) OR if you can't make it to a store, email us and we will gladly help you out! 

I am not happy about something that happened to me at Protein Bar. Who can I tell?

We work hard to make sure your visit is great—so we’d love the chance to fix it. Send us a note, and someone from our corporate team will get back to you in 48 hours. 

I am thrilled with my experience at Protein Bar. Who can I tell?

Well—we hope you’ll tell everyone! Your friend, your co-workers, that cutie on the “EL”, or Yelp! Also send us a note so we can make sure to share the buzz with our team.